We aim to restock specific collections every 1-2 weeks, but this can vary. Please check our Instagram page and subscribe to our newsletter to receive frequent updates about our next restock.

Pre-orders will be shipped out within 2 weeks. Once shipped, UK customers will receive their orders within 1 business day and international customers will receive their orders within 10 business days depending on the shipping method used at checkout.

Please email support@byhasanat.co.uk as quickly as possible! If your order has not already been processed, we will do our best to cancel it.

We cannot guarantee that we can make changes or cancel your order once it has been placed. Please include your order number and the reason for cancellation in your message.

Orders can only be canceled before they have been dispatched. If your order has already been shipped, you are more than welcome to place a new order or initiate an exchange here once you receive your order.

Once an order is placed, we cannot make any changes to the items in your order.

If you see an error in your shipping address, please email us at support@byhasanat.co.uk as quickly as possible. We will do our best to accommodate an edit to the shipping address before the order is processed. We cannot guarantee that we can make changes or cancel your order once it has been placed.

If your order is processed with the original address, the carrier may allow the recipient to request a change before the package is out for delivery. We encourage you to get in touch with them!

Unfortunately, our dresses collection is not available on TikTok shop.