Refunds and Returns policy

At ByHasanat, we take great care in inspecting and packaging each order to ensure it meets our quality standards. However, if you are not fully satisfied with your purchase, we are here to assist.

Please note that we’re unable to assist with order enquiries through Instagram or TikTok DMs. For any help with your order, kindly reach out to us by email at support@byhasanat.co.uk

Refunds & Store Credit

UK customers: Full priced items may be refunded either as store credit or back to the original payment method. Please note that original shipping costs and return fees will be deducted from the refund amount.

Worldwide customers: Full priced items are refunded as store credit only.

For sale items in all countries, refunds are issued as store credit only.

Cash refunds are not offered under any circumstances.

We do not offer exchanges. All approved returns are processed as refunds or store credit in accordance with the policy above.

Eligibility for Returns

All returns must be sent back within 14 working days from the date of delivery. Returns requested or sent after this period will not be accepted.

To be eligible for a return, items must be unused, unworn, unwashed, and in their original condition and packaging. Proof of purchase is required.

Sale or discounted items are final sale and are not eligible for refunds to the original payment method.

Conditions for Returns

Unfortunately, we will not be able to accept your return if:

  • Worn or Washed: Items have been worn, washed, or show signs of use.
  • Altered Items: Items have been altered or customized.
  • Odors: Items have strong odors such as perfume, smoke, or body odor.
  • Incomplete Returns: Items are returned without all original packaging, accessories, or gifts included in the purchase.
  • Past Return Period: Items are returned outside the specified return period.
  • Non-Returnable Items: Items marked as final sale or non-returnable at the time of purchase.
  • Incorrect Items: Items do not match the original purchase order.
  • Excessive Wear and Tear: Items show excessive wear and tear beyond normal use.
  • Incomplete Documentation: Returns without a completed return form or without a valid receipt/proof of purchase.
  • Misuse of Product: Items damaged due to misuse, negligence, or improper care.

Please note that items returned without fulfilling these conditions or without initiating a return request will not be accepted.

Return Process

  1. Contact us at support@byhasanat.co.uk (not through social media) with your full name, order number, and reason for return before sending anything back.

  2. Once your return is authorised, you will receive instructions on how to proceed.

  3. After the item is received and inspected by our team, your store credit will be processed within up to 10 working days.

Shipping Fees

Original shipping fees are non refundable.

Return shipping costs are the responsibility of the customer. For UK returns, a prepaid return label can be provided and the cost will be deducted from your refund or store credit. International return costs may vary.

Any customs duties, taxes, or fees applied to international orders are the responsibility of the customer and are non refundable.

Important Notes

  • Any customs duties, taxes, or fees applied to international orders are the responsibility of the customer and are non-refundable.

  • Original shipping costs are non-refundable.

  • Customers are responsible for the cost of return shipping. For UK orders, we can provide a prepaid return label, and the fee will be deducted from your store credit. For international returns, costs will vary—please contact us for details.

Damaged Items

We only accept refunds for items that are verified as damaged upon arrival. If your order arrives damaged, you must notify us immediately at support@byhasanat.co.uk with clear photos of the damage. Our team will review the claim and resolve the issue promptly.

Lost/Delayed Orders

The customer must notify the us of any loss or damage giving rise to a claim within 21 days of the date of dispatch. If we are contacted beyond this date, we are unable to process a refund/open an investigation with the courier. 

 

Last updated on the 26th December 2025