Refunds and Returns policy
At ByHasanat, we take great care in inspecting and packaging each order to ensure it meets our quality standards. However, if you are not fully satisfied with your purchase, we are here to assist.
Refunds & Store Credit
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Refunds are issued only in the form of store credit, which can be used for future purchases on our website.
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We do not offer cash refunds under any circumstances.
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Exchanges are not available; only returns for store credit will be processed.
Eligibility for Returns
Our return policy is valid for 14 days from the date of delivery. Unfortunately, we cannot accept any return requests after this period.
To qualify, please ensure that:
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The item is unused, unworn, and undamaged.
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The item is returned in its original packaging and condition.
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You provide a receipt or proof of purchase.
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Sale or discounted items are final sale and not eligible for return.
Conditions for Returns
Unfortunately, we will not be able to accept your return if:
- Worn or Washed: Items have been worn, washed, or show signs of use.
- Altered Items: Items have been altered or customized.
- Odors: Items have strong odors such as perfume, smoke, or body odor.
- Incomplete Returns: Items are returned without all original packaging, accessories, or gifts included in the purchase.
- Past Return Period: Items are returned outside the specified return period.
- Non-Returnable Items: Items marked as final sale or non-returnable at the time of purchase.
- Incorrect Items: Items do not match the original purchase order.
- Excessive Wear and Tear: Items show excessive wear and tear beyond normal use.
- Incomplete Documentation: Returns without a completed return form or without a valid receipt/proof of purchase.
- Misuse of Product: Items damaged due to misuse, negligence, or improper care.
Please note that items returned without fulfilling these conditions or without initiating a return request will not be accepted.
Return Process
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Contact us at support@byhasanat.co.uk with your full name, order number, and reason for return before sending anything back.
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Once your return is authorised, you will receive instructions on how to proceed.
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After the item is received and inspected by our team, your store credit will be processed within up to 10 working days.
Important Notes
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Any customs duties, taxes, or fees applied to international orders are the responsibility of the customer and are non-refundable.
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Original shipping costs are non-refundable.
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Customers are responsible for the cost of return shipping. For UK orders, we can provide a prepaid return label, and the fee will be deducted from your store credit. For international returns, costs will vary—please contact us for details.
Damaged Items
We only accept refunds for items that are verified as damaged upon arrival. If your order arrives damaged, you must notify us immediately at support@byhasanat.co.uk with clear photos of the damage. Our team will review the claim and resolve the issue promptly.
Lost/Delayed Orders
The customer must notify the us of any loss or damage giving rise to a claim within 21 days of the date of dispatch. If we are contacted beyond this date, we are unable to process a refund/open an investigation with the courier.