Refunds and Returns policy

At ByHasanat, we take great care in inspecting and packaging each order to ensure it meets our quality standards. However, if you are not fully satisfied with your purchase, we are here to assist.

Refunds & Store Credit

  • Refunds are issued only in the form of store credit, which can be used for future purchases on our website.

  • We do not offer cash refunds under any circumstances.

  • Exchanges are not available; only returns for store credit will be processed.

Eligibility for Returns

Our return policy is valid for 14 days from the date of delivery. Unfortunately, we cannot accept any return requests after this period.
To qualify, please ensure that:

  1. The item is unused, unworn, and undamaged.

  2. The item is returned in its original packaging and condition.

  3. You provide a receipt or proof of purchase.

  4. Sale or discounted items are final sale and not eligible for return.

Conditions for Returns

Unfortunately, we will not be able to accept your return if:

  • Worn or Washed: Items have been worn, washed, or show signs of use.
  • Altered Items: Items have been altered or customized.
  • Odors: Items have strong odors such as perfume, smoke, or body odor.
  • Incomplete Returns: Items are returned without all original packaging, accessories, or gifts included in the purchase.
  • Past Return Period: Items are returned outside the specified return period.
  • Non-Returnable Items: Items marked as final sale or non-returnable at the time of purchase.
  • Incorrect Items: Items do not match the original purchase order.
  • Excessive Wear and Tear: Items show excessive wear and tear beyond normal use.
  • Incomplete Documentation: Returns without a completed return form or without a valid receipt/proof of purchase.
  • Misuse of Product: Items damaged due to misuse, negligence, or improper care.

Please note that items returned without fulfilling these conditions or without initiating a return request will not be accepted.

Return Process

  1. Contact us at support@byhasanat.co.uk with your full name, order number, and reason for return before sending anything back.

  2. Once your return is authorised, you will receive instructions on how to proceed.

  3. After the item is received and inspected by our team, your store credit will be processed within up to 10 working days.

Important Notes

  • Any customs duties, taxes, or fees applied to international orders are the responsibility of the customer and are non-refundable.

  • Original shipping costs are non-refundable.

  • Customers are responsible for the cost of return shipping. For UK orders, we can provide a prepaid return label, and the fee will be deducted from your store credit. For international returns, costs will vary—please contact us for details.

Damaged Items

We only accept refunds for items that are verified as damaged upon arrival. If your order arrives damaged, you must notify us immediately at support@byhasanat.co.uk with clear photos of the damage. Our team will review the claim and resolve the issue promptly.

Lost/Delayed Orders

The customer must notify the us of any loss or damage giving rise to a claim within 21 days of the date of dispatch. If we are contacted beyond this date, we are unable to process a refund/open an investigation with the courier. 

Frequently asked questions

What is the return policy?

Please see our returns and refunds policy here

What if my order is lost or delayed?

The customer must notify the us of any loss or delayed shipments or damaged shipments within 21 days of the date of dispatch. If we are contacted beyond this date, we are unable to process a refund/open an investigation with the courier. 

When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Can I return an item on sale?

Sale items are not eligible for returns.

If the item you received is damaged, please get in touch with us on support@byhasanat.co.uk and we will help resolve the issue.

What if i need to change my order?

Once an order is placed, we cannot make any changes to the items in your order.

If you see an error in your shipping address, please email us at support@byhasanat.co.uk as quickly as possible. We will do our best to accommodate an edit to the shipping address before the order is processed. We cannot guarantee that we can make changes or cancel your order once it has been placed.

If your order is processed with the original address, the carrier may allow the recipient to request a change before the package is out for delivery. We encourage you to get in touch with them!

How do I access my store credit?

If you have store credit, then it will be displayed as a payment method at checkout.

If you have store credit available to you, and you are logged into your account, the value of your store credit will be displayed at checkout in the Store credit section. You can select Apply store credit to use your store credit as a payment method.

You can view your store credit balance in your account details when you are logged into your customer account

How do I cancel my order?

Please email support@byhasanat.co.uk as quickly as possible! If your order has not already been processed, we will do our best to cancel it.

We cannot guarantee that we can make changes or cancel your order once it has been placed. Please include your order number and the reason for cancellation in your message.

Orders can only be canceled before they have been dispatched. If your order has already been shipped, you are more than welcome to place a new order or initiate an exchange through your account or by contacting us once you receive your order.

When will I get my order?

We have a processing time of 1-3 working days. We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Do I have to pay taxes on my order?

For orders shipped outside the UK, our shipping charges do not include import taxes or duties. You are responsible for any customs duties, taxes (including VAT), and handling fees charged by your local authorities; amounts vary by destination and order value.

If you choose not to pay these charges, the parcel will be returned to us. Once we receive it back, we’ll process a refund for the item(s) only—original shipping costs are non-refundable (and any return-to-sender fees may be deducted from your refund).

The courier will notify you—typically by email—if payment is required before delivery.

Where can i see the size chart?

The sizing chart for our items can be found on the footer section of our website or on the product page