Please email support@byhasanat.co.uk as quickly as possible! If your order has not already been processed, we will do our best to cancel it.

We cannot guarantee that we can make changes or cancel your order once it has been placed. Please include your order number and the reason for cancellation in your message.

Orders can only be canceled before they have been dispatched. If your order has already been shipped, you are more than welcome to place a new order or initiate an exchange through your account or by contacting us once you receive your order.

Once an order is placed, we cannot make any changes to the items in your order.

If you see an error in your shipping address, please email us at support@byhasanat.co.uk as quickly as possible. We will do our best to accommodate an edit to the shipping address before the order is processed. We cannot guarantee that we can make changes or cancel your order once it has been placed.

If your order is processed with the original address, the carrier may allow the recipient to request a change before the package is out for delivery. We encourage you to get in touch with them!

If you have store credit, then it will be displayed as a payment method at checkout.

If you have store credit available to you, and you are logged into your account, the value of your store credit will be displayed at checkout in the Store credit section. You can select Apply store credit to use your store credit as a payment method.

You can view your store credit balance in your account details when you are logged into your customer account

Sale items are not eligible for returns.

If the item you received is damaged, please get in touch with us on support@byhasanat.co.uk and we will help resolve the issue.