It takes us 1-2 working days to process and package your order.

For deliveries within the UK it should take 1-2 working days from the dispatch date, and for international deliveries, it should take between 10-15 working days to arrive from the dispatch date.

(This time frame could change depending on delays) Please be aware that any delays that are out of our control, i.e. weather, or flight cancellations, can lead to extended delivery times.

If the expected delivery date has passed, we recommend that you look at the tracking link provided in your dispatch email, to track your order.

There may have been a delivery attempt or your package may have been left at a designated location.

For any further issues, please feel free to contact us on support@byhasanat.co.uk and remember to include your order number.

Orders that are shipped internationally from the UK are sent via DDU. By sending DDU, the receiver will be required to pay all applicable destination duties and taxes. This cost varies within different countries.

ByHasanat cannot take responsibililty for delays that occur with our courier services. Additionally, ByHasanat cannot be held responsible for any lost parcels, because once the parcel has been dispatched by us, it is then the courier service's responsibility to deliver it. If your parcel does not reach you, you will have to submit claim forms with the courier company to start an investigation. You can email us for the link or go directly to the courier's website to initiate the claim. This can take several weeks and we will only consider refunding a lost item 70% of the current item value, (to cover missed stock-keeping time), 4 weeks after the estimated delivery date.

ByHasanat will always book orders to be delivered to the address provided. It is not ByHasanat's responsibility if the customer places an order with an incorrect or incomplete address. In addition, it is not ByHasanat's responsibility if the customer is unavailable to receive a parcel. A note/card or text may be left by the courier or a message on tracking and it is the addressees responsibility to follow it up. This also applies for international deliveries.

Please see the list of places we ship to at the moment:

- Australia
- Austria
- Belgium
- Brazil
- Canada
- China
- Croatia
- Cyprus
- Czechia
- Denmark
- Estonia
- France
- Germany
- Greece
- Hong Kong SAR
- Hungary
- Italy
- Japan
- Latvia
- Lithuania
- Luxembourg
- Malaysia
- Malta
- Netherlands
- New Zealand
- Norway
- Poland
- Portugal
- Qatar
- Saudi Arabia
- Singapore
- Slovakia
- Slovenia
- Spain
- Sweden
- Switzerland
- Turkey
- UAE
- UK
- US

We take pride in ensuring that every order is carefully checked beforehand and packaged with care and attention to detail. However, if you are not entirely satisfied with your purchase, we're here to help. Please note that we cannot cancel an order once it has been placed, for more information please look at our refund and returns policy.

If you have received a faulty or damaged item, please email us on support@byhasanat.co.uk to further resolve this issue.