Spend £150+ for Free UK Next Day Delivery
Orders & Shipping
Please allow 2 working days for us to process your order.
UK: Royal Mail Tracked 48 takes 2 to 3 working days and Royal Mail Tracked 24 arrives the next working day. UK orders over £150 ship free.
International: Royal Mail and GLS tracked services take 10 to 14 working days. UPS Express takes 2 to 4 working days. All international options are duties and taxes paid, so there is nothing to pay on delivery.
Delivery times are estimates and start from the date of dispatch.
Once your order has been dispatched you will receive a confirmation email with a Track Your Order button.
You can also track your order at any time using your order number and postcode at tracking.tryhutch.co.uk/byhasanat.
No. All international orders are shipped with duties and taxes paid. Duties and taxes are shown at checkout, so the total you see when you pay is the full amount and there is nothing further to pay when your parcel arrives.
If you have any issues, please contact us at support@byhasanat.co.uk.
Both UK and international customers can create a return through our returns portal using your order number and postcode. When you create your return you can choose whether you would like a refund or store credit.
You can access our returns portal here: https://tracking.tryhutch.co.uk/byhasanat
UK customers: the portal will provide a prepaid Royal Mail return label or a scannable QR code, so you can drop your parcel off at your local Post Office or drop off point. A £4.50 charge for the prepaid label is deducted from your refund or store credit.
International customers: the portal will provide the returns address and instructions. You are responsible for arranging and paying for the return shipping back to our UK warehouse, and we recommend using a tracked service.
Please place the item(s) securely in their original packaging before sending them back.
Items returned without going through the returns portal will not be accepted. If you have any questions about the return process, please email support@byhasanat.co.uk. Please note that we are unable to assist with order enquiries through Instagram or TikTok DMs.
While your order is still being processed and has not yet been dispatched, you can manage it yourself using the tracking link in your confirmation email, or at tracking.tryhutch.co.uk/byhasanat. From there you can cancel the order, change your delivery address to another address in the same country, or pause it so it is not dispatched until you are ready.
We are not able to change the items in an order, and once an order has been dispatched it can no longer be changed or cancelled.
Please note that we’re unable to assist with order enquiries through Instagram or TikTok DMs.
No. Sale items are non-refundable. Items purchased on sale cannot be returned or refunded.
If the item you received is damaged, please get in touch with us on support@byhasanat.co.uk and we will help resolve the issue.
Please note that we’re unable to assist with order enquiries through Instagram or TikTok DMs.
Yes. All returns must be made within 14 days from the date your order was delivered. Items must be in new, unused and resellable condition with all original tags and labels attached. Sale items are non-refundable. Returns are created through our returns portal, where you can choose a refund or store credit.
Please allow up to 14 working days from the date you send your return for your refund or store credit to be processed. You will receive updates by email along the way. See our Refunds & Returns policy for full details.
If your order has not arrived, please contact us at support@byhasanat.co.uk within 14 days of the dispatch date so we can open an investigation with the courier on your behalf. Investigations can take several weeks to complete, and the outcome may be a refund or store credit. We are unable to raise a claim or offer a refund for parcels reported to us after 14 days.
You can track your order at any time using the Track Your Order button in your dispatch email, or at https://tracking.tryhutch.co.uk/byhasanat.
Refunds & Store Credit
Full priced items can be refunded to your original payment method or issued as store credit, whichever you prefer, for both UK and international orders.
Sale and discounted items are final sale and cannot be returned or refunded, including as store credit.
We do not offer exchanges.
UK returns use a prepaid return label and a £4.50 charge for the label is deducted from your refund or store credit. International customers arrange and pay for their own return shipping back to our UK warehouse.
Original shipping costs, and any duties or taxes, are non refundable.
Please see our Refunds & Returns policy for more details.
If you have store credit, then it will be displayed as a payment method at checkout.
If you have store credit available to you, and you are logged into your account, the value of your store credit will be displayed at checkout in the Store credit section. You can select Apply store credit to use your store credit as a payment method.
You can view your store credit balance in your account details when you are logged into your customer account
Once your return arrives at our warehouse it will be inspected by our team. Store credit is issued after this has been completed. This process usually takes up to 14 working days from the date you send your return. You will receive an email as soon as your store credit has been added to your account. It will be sent to the email address linked to your order number.
Account Info
An account is automatically created when you place an order with us. To log into your account please click here