HOW LONG DOES DELIVERY TAKE?
It takes us 1-2 working days to process and package your order.
For deliveries within the UK it should take 1-2 working days from the dispatch date, and for international deliveries, it should take a max of 12 working days to arrive from the dispatch date.
Please note our shipping days are every Monday, Wednesday and Fridays.
(This time frame could change depending on delays) Please be aware that any delays that are out of our control, i.e. weather, or flight cancellations, can lead to extended delivery times.
HAVEN'T RECIEVED YOUR ORDER YET?
We are so sorry to hear you have not received your order.
We will need to initiate an investigation with the courier so the depot can be searched and the driver can be interviewed.
We are able to investigate the delivery within 7 days of your delivery time/when you receive your delivery confirmation email.
Please can you therefore contact us via our contact form with your order details and a short sentence to explain you have not received your order so we can get started with this
CUSTOMS / TAX FEES
Orders that are shipped internationally from the UK are sent via DDU. By sending DDU, the receiver will be required to pay all applicable destination duties and taxes. This cost varies within different countries.
ByHasanat cannot take responsibililty for delays that occur with our courier services. Additionally, ByHasanat cannot be held responsible for any lost parcels, because once the parcel has been dispatched by us, it is then the courier service's responsibility to deliver it. If your parcel does not reach you, you will have to submit claim forms with the courier company to start an investigation. You can email us for the link or go directly to the courier's website to initiate the claim. This can take several weeks and we will only consider refunding a lost item 70% of the current item value, (to cover missed stock-keeping time), 4 weeks after the estimated delivery date.
ByHasanat will always book orders to be delivered to the address provided. It is not ByHasanat's responsibility if the customer places an order with an incorrect or incomplete address. In addition, it is not ByHasanat's responsibility if the customer is unavailable to receive a parcel. A note/card or text may be left by the courier or a message on tracking and it is the addressees responsibility to follow it up. This also applies for international deliveries.
WHERE DO YOU SHIP TOO?
Please see the list of places we ship to at the moment:
- Hong Kong SAR
- New Zealand
- Saudi Arabia
HOW OFTEN DO YOU RESTOCK?
ALL INFORMATION ABOUT RESTOCKS (E.G. DATE, TIME & EXACT ITEMS BEING RESTOCKED) ARE ALL POSTED ONTO OUR SOCIAL MEDIA PRIOR TO THE RESTOCK DAY!
Please subscribe to our mailing list to be the first to hear of restocks, launches, and exclusive discounts.
HOW DOES SIZING WORK?
We measure all of our clothing by height.
52" = 5'0 - 5'2
54” = 5'2 to 5'4
56" = 5'4 to 5'6
58” = 5'6 - 5’8
Girls: We have three sizes. 36” for 4-5 year olds. 40” for 6-7 year olds. 44” for 8-9 year olds.
Men’s sizing can be found on the sizing section of our website.
IS THE BELT ATTACHED TO THE ABAYA?
No! the belt is not attached to the abaya and it can be worn with or without depending on the style you are going for - the reason we include a belt is because our abayas are inclusive of all sizes ranging from XS to L, therefore the belt can be used to accommodate smaller sizes.
HOW SHOULD I WASH MY ABAYA?
The abayas can be hand washed or put on a delicate cycle to help avoid damage. Use a low temperature too: warm cycles may cause your abaya to shrink. Wash the abaya inside out to help preserve its colour. In order to protect it from snagging, put it in a mesh laundry bag before putting it in the washing machine.
DO YOU MAKE CUSTOM ORDERS?
Despite our products being handmade, we cannot custom or make any alterations to orders.