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Refunds and Returns policy

At ByHasanat, we take great pride in meticulously inspecting and carefully packaging each order to ensure its quality. However, if you are not entirely satisfied with your purchase, we are always ready to help.

We offer refunds in the form of store credit, which can be used to make future purchases on our website. Please note that we only provide exchanges for orders placed on our website, and our exchange policy lasts for 14 days from the date of dispatch. Unfortunately, if 14 days have passed since your purchase, we cannot offer an exchange or refund.

To qualify for an exchange, please ensure that:

  • Sale items are not eligible for exchange
  • The exchange adheres to the 14-day policy
  • The product remains unused and undamaged
  • You have a receipt or proof of purchase
  • You are a UK customer. (International exchanges are not accepted)
  • Any customs taxes and fees applied to international orders are not covered by us

Any product that does not meet these criteria will not be considered for an exchange.

Return Process:

  1. Go to self service returns by logging into your account and create a return for the item ( if you are unable to do this please contact us through email: support@byhasanat.co.uk with ‘RETURN and ORDER NUMBER’ in the subject)
  2. Note the reason why you would like to create a return. If it's an exchange please put 'EXCHANGE' in other and which item you would like to exchange it too. 
  3. Upon confirmation with a ByHasanat team member, you will receive the return address.
  4. Please include a note inside the package with your full name and order number.
  5. We will process the refund via store credit upon receiving the returned item
  6. Requests are processed within 10 business days of receipt.

Once we receive the product, the refund or exchange will take up to seven days to process. Before sending back the product, please contact us via email at support@byhasanat.co.uk

Please note that we only offer refunds for items that arrive damaged and can be verified. If your item is damaged, please contact us immediately at  support@byhasanat.co.uk with proof of the damage, and we will do our best to resolve the issue as quickly as possible.

Please note that you are responsible for covering the shipping costs for exchanging your item, and shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.

TikTok Shop

All TikTok orders must be resolved on TikTok Shop and cannot be returned via our website return of exchange procedure. We are happy to help with any further questions, please feel free to direct your enquiries on the TikTok Shop chat. To contact us on TikTok, you will need to click on your order on your TikTok profile. You then need to scroll down to ‘Contact Seller’ where you can get in touch with us regarding your order.

TikTok Returns

Please be aware that TikTok returns have a different return procedure to process returns for website orders. You cannot use the website return link for a TikTok return. You must request a return on TikTok Shop. If you are returning multiple items, be sure to use every return label provided, as TikTok provides 1 return label per item you return. If you do not use all labels provided, this will likely result in you not receiving a full refund.

You can process a return by clicking your order on your TikTok profile and requesting a return there.

Please note that we have the right to refuse if the wrong item is sent or it is not in a sellable condition. If you miss the return period we will not be able to process your return as TikTok will cancel your return request.

TikTok Cancellations

We cannot cancel an order after it has been placed. Once an order has been processed, our fulfilment centre automatically begins fulfilling the order and we are not physically able to stop the order from being dispatched.