Shipping

All ByHasanat orders are packed and dispatched from the UK. Delivery times and costs are always shown at checkout once your address is entered. 

Order processing & dispatch

Please allow up to 2 working days for us to process your order. Orders are dispatched Monday to Friday, excluding UK bank and public holidays. During launches and sales, processing may take slightly longer.

Delivery times below are estimates and begin from the date of dispatch. Once your order is on its way, you will receive a confirmation email with a Track Your Order button.

UK delivery
Service Delivery Price
Royal Mail Tracked 48 2 to 3 working days £4.95
Royal Mail Tracked 24 Next working day £6.00
Free Royal Mail Tracked 24 Next working day Free on orders of £150 and over

 

UK rates apply to all UK addresses, including Northern Ireland.

International delivery

Duties and taxes are added at checkout and paid at the time of purchase, so there are no additional charges on delivery.

International shipping is priced by the total weight of your order, and the exact cost is always shown at checkout before you pay.

Service Delivery
Royal Mail Tracked and GLS Tracked  10 to 14 working days
UPS Express  2 to 4 working days

 

The services available depend on your destination. For prices to every country we ship to, see our full shipping rates.

Tracking your order

Once your order has been dispatched you will receive a confirmation email with a Track Your Order button. You can also track your order at any time using your order number and postcode at tracking.tryhutch.co.uk/byhasanat.

Lost or delayed orders

Once an order has been dispatched, delivery is handled by the courier. If your order has not arrived, please contact us within 14 days of the dispatch date so we can open an investigation with the courier on your behalf. Investigations can take several weeks, and the outcome may be a refund or store credit. We are unable to raise a claim for parcels reported to us after 14 days.

Orders are delivered to the address entered at checkout. We are not responsible for parcels sent to an incorrect or incomplete address, and it is the recipient's responsibility to be available to receive the parcel and to follow any instructions left by the courier.

Returns

Before you begin, please check our Refunds & Returns policy to make sure your items are eligible and to see the return timeframe and any fees. When you are ready, start your return in our returns portal using your order number and postcode.

Need help?

For questions about shipping, tracking or delivery, email support@byhasanat.co.uk. Please note that we are unable to assist with order enquiries through Instagram or TikTok DMs.

 

Last updated on the 4th September 2026