We offer refunds in the form of store credit, which can be used to make future purchases on our website.

You are responsible for the shipping costs when exchanging or returning an item, and these costs are non-refundable.

We only offer exchanges for orders made on our website within 14 days of delivery. After 14 days, exchanges or returns are not available.

To qualify for an exchange, please ensure that:

• Sale items are not eligible for exchange
• The exchange adheres to the 14-day policy
• The product remains unused and undamaged
• You have a receipt or proof of purchase
• You are a UK customer. (International exchanges are not accepted)
• Any customs taxes and fees applied to international orders are not covered by us

Please note that we only offer refunds for items that arrive damaged and can be verified. If your item is damaged, please contact us immediately at support@byhasanat.co.uk with proof of the damage, and we will do our best to resolve the issue as quickly as possible.