At ByHasanat, we take great pride in meticulously inspecting and carefully packaging each order to ensure its quality. However, if you are not entirely satisfied with your purchase, we are always ready to help.
We offer refunds in the form of store credit, which can be used to make future purchases on our website.
Please note that we only accept return requests for orders placed on our website, and our this policy lasts for 14 days from the date of delivery. Unfortunately, if 14 days have passed since your purchase, we cannot accept return requests.
To qualify for an return, please ensure that:
- Sale items are not eligible for exchange
- The return adheres to the 14-day policy
- The product remains unused and undamaged
- You have a receipt or proof of purchase
- Any customs taxes and fees applied to international orders are not covered by us
We do not accept exchange requests.
To return an item, please contact support@byhasanat.co.uk and include your full name, order number, return reason.
Once we receive the product, the refund will take up to 10 days to process. Before sending back the product, please contact us via email at support@byhasanat.co.uk
Please note that we only offer refunds for items that arrive damaged and can be verified. If your item is damaged, please contact us immediately at support@byhasanat.co.uk with proof of the damage, and we will do our best to resolve the issue as quickly as possible.
Please note that you are responsible for covering the shipping costs for returning your item, and original shipping costs are non-refundable. If you receive a refund/store credit, the cost of return shipping will be deducted from it.